Lost and Found
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Did you lose or find something in the aircraft or at RIOgaleão airport? Learn how to retrieve your belongings and turn in what you found
See below everything you need to know about RIOgaleão's Lost and Found area. It open from Monday to Friday, from 9 AM to 5 PM. Service is available by appointment only at.
Frequently Asked Questions
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How long are perishable items stored for? Perishables are stored for 24 hours. After this period, they are discarded.
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What are the items the department does not receive and register? - Firearms, explosives, or any other type of weapon or dangerous material;
- Airport ID registration card;
- Parking Card;
- Basic stationary materials (pens, erasers, pencils, etc.) that have no added value;
- Organic or inorganic waste;
- Items from the airport's VIP lounges, parking garage, and items found in the Cargo Terminal (TECA).
- Items found in transport to/from the airport such as buses, BRT, taxis, or any third-party transportation;
- Empty or damaged suitcases abandoned for disposal;
- Neck pillows, blankets and travelling rugs.
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Are objects forgotten inside the aircraft and in the parking garage sent to Lost and Found? The airlines are responsible for items lost inside the aircrafts, and objects forgotten in the garages are under Estapar Estacionamento's responsibility. In order to make your search easier, here are some phone numbers for contact:
- Azul – (21) 3398 - 2090/0800 884 4040;
- Gol – 0800 704 0465;
- ITA – (21) 3398 – 2052
- Latam – 4002 - 5700 from State capitals and 0300 570 5700 from other regions;
- Estapar Estacionamentos – (21) 3398 – 2142.
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How long do the objects remain stored in Lost and Found? Objects remain stored for 90 days (3 months) as of the date of registration. After this period, they are sent to the competent authorities.
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What is procedure for a third party to retrieve them? The objects are handed to third parties upon the prior submission of all relevant documents, namely: authorization form and photo ID of the owner and the third party.
Said documentation must be sent via email to faleconosco@riogaleao.com
Contact Information
The Lost and Found office operates from Monday to Friday, from 9:00 AM to 5:00 PM. Prior appointment is required for assistance.
If you wish to contact us, please call +55 21 3004-6050 (from 6:00 AM to 11:00 PM) or send an email to faleconosco@riogaleao.com.
Note: CARJ does not send objects by postal service. Users must retrieve their items in person.